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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is present on each page. A context menu will open. It comprises in-depth info about all the actions that you can carry out on that particular page. Each popup appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich array of tutorial video clips illustrating how to use our Control Panel. They're intended for those of you who would like to see how things are getting done instead of just reading articles. In this way, everyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you searching for, check out our comprehensive FAQ database, which covers questions asked by actual persons and offers real solutions. We constantly update our Frequently Asked Questions database with new Q&A's in an attempt to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions database either, you can get in touch with our fantastic team of support engineers available 24x7x365 and eager to assist you with any query. Each support ticket you open will be responded to in less than one hour (the average ticket response time is only twenty minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 286657

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com